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Definitions of Types of Calls and Requests


See the list below for defintions of terms used to categorize types of calls and requests received by the National Human Trafficking Hotline.

Crisis: a call from a potential victim of trafficking or someone who is with a potential victim of trafficking and calling on their behalf and is in need of immediate emergency assistance or requires a social service or law enforcement response in the next 24 hours. Additionally, a call is categorized as a crisis when a caller has direct knowledge of a victim in immediate danger.

Tip: a caller has knowledge, either direct, indirect, or through observation, of a specific potential human trafficking situation or potential victim of trafficking, but has no knowledge of the victim being in immediate danger or requiring emergency assistance.

Training and Technical Assistance (T&TA): a caller requests a speaker, training, phone consultation, review of third party materials, or training materials.

Referral: a caller requests a referral for services for a potential victim of human trafficking, referrals for anti-trafficking organizations in their area, or contact information for a particular organization or person at an anti-trafficking organization.

General Information: a caller requests general information or basic materials related to human trafficking (definitions, statistics for general awareness, scope, types, trends, etc.)

High Risk: a caller reports a case of labor exploitation or commercial sex situation (involving adults) with no clear elements of force, fraud, or coercion; a caller is calling about domestic violence, sexual abuse, child abuse, high risk smuggling, potential illegal adoption or visa fraud, pornography with no trafficking or child exploitation indicators, stalking, runaway or homeless youth—all with no trafficking indicators reported; or a general suspicious situation or job offer that presents as high risk for trafficking.